Do you have a complaint about your ordered item? Then report it in our digital returns portal. Enter the required information here, and we will contact you as soon as possible. We will work with you to find a suitable solution within the warranty conditions.

The legal guarantee applies to all items you buy from us. A legal guarantee means that a product has the quality or performs as the consumer may reasonably expect.

J.C. Rags makes every effort to resolve complaints to the best of its ability. Are you not satisfied with the handling of your complaint? Then you can submit it to the Dispute Commission via the European ODR Platform.